The StorageFinder Way
The Safe & Sound Handbook
One guide. All the rules. Built on trust, kept that way.
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Safety Matters
Need the details?
Municipal zoning bylaws, permits, and what you need to know before listing in Canada.
Protection
How We Protect You
How we protect you and your gear. No shortcuts, no excuses.
Safety Matters
Every member verifies their email and phone. Earn a Verified Member badge by uploading photo ID through our secure verification process. Anyone who breaches our Terms of Service through fraud, property damage, harassment, or illegal activity faces account suspension or termination in accordance with our Terms. We retain booking records, communications, and Handover photos that can be provided to your insurer or law enforcement where required or authorised by law, in accordance with our Privacy Policy.
Verified & Accountable
The Handover
Snap a photo on drop-off and another on pick-up. It takes 10 seconds and creates a timestamped photographic record of the condition of vehicles and the storage space. This record can support insurance claims and help resolve disputes, but it does not replace comprehensive insurance coverage.
Arrival photo. Departure photo.
Booking Support
Up to CAD $1,000 if something goes wrong. If damage or theft happens during your booking, you can submit a reimbursement request. We'll review the evidence and may reimburse up to CAD $1,000 of your documented costs. It's included with every booking at no extra cost.
This doesn't replace your own insurance, keep your policy active. But it's one more layer of support.
Dealing with Issues
1
Talk it out
99% of issues are just misses in communication. Use the app chat first.
2
The Handover
Refer back to your arrival and departure photos. Timestamped records help clarify what happened.
3
The Backup
We retain booking records, communications, and Handover photos that can be provided to your insurer or law enforcement where required or authorised by law.
Compliance
The Rules of the Road
Keeping your space legal and your neighbours happy.
Access & Security
- Specify clear access hours. Communication is key to safety.
- Gates stay locked. Always check the lock on exit.
Insurance
- Keep your own policy active. It's your ultimate backstop.
- No illegal or hazardous storage. If it's not straightforward, don't list it.
The Yard Rule
- Storage only. No living on-site.
- Be a good neighbour. No late-night noise or mess.
Two photos. Clear record.
The Handover.
Two photos per booking. A clear record for both sides if anything ever comes up.
1
Arrival photo
Record how things looked on arrival. Clear starting point for both sides.
2
Departure photo
Final record when the space is handed back. Both sides protected.
Handover
Submit Snapshot
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Encrypted & Timestamped
Planning Rules & Regulations
Zoning bylaws are set at the municipal level across Canada and vary significantly. If you are listing a large property or multiple spaces, check with your local municipality for specific requirements.
Insurance Responsibilities
Both Hosts and Storers should maintain their own insurance. StorageFinder is not a licensed insurance broker in any Canadian province and does not provide, arrange, or recommend specific insurance products. The information on our insurance page is general in nature. You should consult a licensed broker in your province for advice specific to your circumstances.
For the full legal terms and liability clauses, read the Terms & Conditions
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