Insurance Information
What you should know about insurance before you list or book in South Africa.
Important Notice
The information on this page is general in nature and does not constitute financial advice under the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS). StorageFinder is not registered as a Financial Services Provider (FSP) with the Financial Sector Conduct Authority (FSCA) and does not provide, arrange, or recommend specific insurance products. You should consider your own circumstances and seek advice from a registered FSP or insurance broker before making insurance decisions. Both Hosts and Storers are responsible for maintaining their own appropriate insurance.
Booking Support, Included With Every Booking
Every booking on StorageFinder includes Booking Support. If damage or theft is verified during your booking period, we may reimburse up to ZAR R10,000 of your documented out-of-pocket costs. This is a discretionary goodwill commitment, not insurance.
What it may cover
- Documented repair or replacement costs
- Insurance excess or deductible payments
- Other verified out-of-pocket expenses
What it doesn't cover
- Wear, rust, mould, vermin, or gradual deterioration
- Damage outside the booking period
- Pre-existing damage
- Items not disclosed at the time of booking
- Civil unrest, natural disaster, or force majeure
- Grid failure or load shedding
Booking Support is a discretionary goodwill commitment by StorageFinder. It is not insurance and does not replace your own insurance. StorageFinder may decline any request at its sole discretion. This is not insurance business as defined by the Insurance Act 18 of 2017.
For Hosts
As a Host, you should ensure you have adequate insurance to cover your property and any liability that may arise from storing third-party vehicles and equipment on your premises. Consider the following:
- Does your public liability insurance cover visitors and their property on your site?
- Does your homeowner's or commercial property insurance cover land or outbuildings used for third-party storage?
- Notify your insurer that you are earning income from vehicle or equipment storage. Most standard home insurance policies exclude commercial activity
- Ask whether a business liability or commercial property policy is more appropriate if you list regularly
- Confirm that your policy covers fire, theft, flooding, and malicious damage at the storage location
For Storers (Vehicle Owners)
As a Storer, you should maintain insurance on your vehicle or equipment even while it is in storage. Recommendations include:
- Check whether your comprehensive vehicle insurance covers theft, fire, and storm damage while stored at a third-party location
- Confirm with your insurer that your policy applies when the vehicle is kept at a private property that is not your own
- For trailers, boats, or caravans, ask your insurer about agreed-value or stored-vehicle cover
- Use the Handover feature to photograph your vehicle's condition on arrival and departure. This supports any insurance claim
- Keep a copy of your insurance schedule accessible during the storage period
Recommended Steps
1
Review your existing insurance policies before listing or booking
2
Contact your insurer or a registered FSP broker to confirm coverage for storage activities
3
Keep all booking confirmations and correspondence as records
4
Take dated photographs of vehicles at check-in and check-out using the Handover feature
5
Report any incidents promptly to your insurer and to StorageFinder
Want the full safety rundown?
Our Safe & Sound Handbook covers the Handover process, dispute resolution, and yard rules.
Questions?
If you have questions about insurance requirements, contact us at hello@storagefinder.co. We can provide general guidance but recommend consulting with a qualified insurance broker for specific advice.